Refund Policy

We provide digital services and do not sell physical products. Refunds are considered only in specific circumstances. This policy explains the conditions and process.

When refunds are available

• Duplicate or accidental payments.
• Failure to deliver the service as agreed (no delivery after the agreed timeline and no acceptable plan to remediate).
• Deliverables contain significant defects that we cannot reasonably fix within a mutually agreed remediation period.

When refunds are not available

• Change of mind or preference after the service has been delivered and accepted.
• Requests based on subjective opinion where the deliverable matches the agreed brief.

How to request a refund

1. Contact us at info@zsideocontent.com or call +971 58 986 0607 within 14 days of the invoice/delivery.
2. Provide your invoice number, a description of the issue, and any supporting evidence (screenshots, links, examples).
3. We will review and respond within 7 business days. If a refund is approved, we will process it using the original payment method.

Dispute & escalation

If you’re not satisfied with the initial response, please request escalation in your reply and we will conduct a secondary review.

Note: The exact refund amount and timing may depend on payment processor fees and the nature of the service engagement.